COMMON PROBLEM

What kind of problem are you encountering?

HOT ISSUES

Popular Questions


What payment methods are supported?

SATOX supports Alipay payment.

Reminder: SATOX Radiology only supports online payment and does not support cash on delivery or phone orders.

What should I do if I forget my login password?

Please click the login button in the upper right corner of the homepage, enter the "Login" window, click "Forgot Password" in the lower left corner, and follow the page prompts to receive a dynamic code SMS, then fill in to reset the password.

PAYMENT ISSUES

Payment Issues


What payment methods are supported?

SATOX supports Alipay payment.

Reminder: SATOX Radiology only supports online payment and does not support cash on delivery or phone orders.

Did my order go through successfully?

Log in to your SATOX account, go to "My Orders", find the order you applied for in the "In Progress" section, and check the order status.

If the order shows "Diagnosis in progress" and you can enter the order details page, and it displays "Waiting for diagnosis reply, the order is being processed, please be patient!", then the order was successful.

How do I unbind my phone number?

Currently, users cannot unbind their phone numbers by themselves. If you want to unbind the phone number you are currently using, please call customer service.

What should I do if I forget my login password?

Please click the login button in the upper right corner of the homepage, enter the "Login" window, click "Forgot Password" in the lower left corner, and follow the page prompts to receive a dynamic code SMS, then fill in to reset the password.